Posts in category Customer Experience


Customer Experience

Are You Engineering the Customer Experience Out of Your Business?

Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic — it will be in there somewhere. Here’s another theme you won’t be able to avoid: the need to focus on the customer experience. These two trends are in tension much of the time. They don’t have to be, but most businesses seem determined to focus on themselves instead of the customer.

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Customer Experience

AI Self-Service: Smile for Your Supper

Cali Group has announced a pilot program using kiosks equipped with facial recognition software and AI to ease the ordering process for regular customers at the Pasadena, California, location of its international CaliBurger restaurant chain. The kiosks use NEC’s NeoFace facial recognition software to identify registered customers and pull up their order preferences and loyalty accounts.

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